Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping worldwide. Delivery times vary by destination and shipping method selected at checkout.
How long does delivery take?
Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-5 business days. International orders may take longer depending on customs processing.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Lingerie items must have hygiene seals intact.
How do I exchange an item?
Please initiate a return through your account and place a new order for the desired item. We currently don't offer direct exchanges.
Product Information
How do I choose the right size?
Detailed size charts are available on each product page. For lingerie, we recommend measuring yourself and comparing with our sizing guide for the perfect fit.
What materials are your products made from?
We use high-quality materials including organic cotton, modal, and sustainable fabrics. Each product description includes detailed material information.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely processed with 256-bit SSL encryption.
Is my payment information secure?
Yes, we use industry-standard security measures and never store your full payment details on our servers.
Customer Service
How can I contact customer service?
For any questions not covered here, please use our contact form or email [email protected]. Our team typically responds within 24 hours.
Do you offer international shipping?
Yes, we ship worldwide. International customers are responsible for any customs duties or taxes that may apply.